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6 Secrets to Offering Exceptional Customer Service

White Paper Published By: Salesforce.com
Published:  Oct 28, 2013
Type:  White Paper
Length:  12 pages

Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected.


  • The secrets to lining up your customer service with your brand.
  • The best way to train employees.
  • How to make employees feel good about giving great service.
  • The significance of monitoring customer interactions.
  • Which customer metrics you should pay attention to.
  • The cheapest way to earn new customers.

Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!

Tags : 
customer service, best practices, 6 secrets, managing expectations, employee training, metrics, customer interactions, business technology