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The Future of IT: From Chaos to Service Automation

White Paper Published By: ServiceNow
Published:  Oct 18, 2013
Type:  White Paper
Length:  8 pages

Technology has become the heart and soul of every business.
The hardware boundaries of IT have exploded beyond data
centers, with mobile devices in the hands of both employees
and customers alike. IT workload and system complexity will
only get more challenging, bringing the need for disintermediation through service automation. Three IT transformations can help IT get its own house in order to become the proactive partner of the business. By applying these concepts, IT departments at major enterprises are changing the way they engage with their business peers.

Tags : 
technology, service automation, it workload, it infrastructure, service consolidation, it globalization, managing service relationships, consumerized service experience, e-commerce, controlling it systems, management database, service applications, customer satisfaction, enterprise it cloud, servicenow, consumerization of it, it management